Refund Policy

RUINED does not issue monetary refunds. All sales are final. Due to the nature of our products and industry standards regarding safety, handling, and sanitation, we do not accept returns of any kind.

If an order issue is approved — such as receiving a damaged, defective, incorrect, or confirmed lost package — resolution may be provided through a replacement shipment or store credit equal to the affected item value. Store credit is non-transferable, cannot be redeemed for cash, and does not expire.

RUINED reserves the right to approve or deny any claim at our sole discretion.

Please inspect your order immediately upon delivery and contact us at support@ruinedrx.com within 24 hours of your delivery date if your order arrives damaged, defective, incorrect, or is confirmed lost in transit.

To submit a claim, photo documentation of the product, packaging, shipping label/packing slip, and any damage must be provided. Claims submitted without sufficient documentation may be denied.

If approved, resolutions will be provided through reshipment or store credit only.

Due to the sensitive nature of our products and for sanitary, safety, handling, and quality-control reasons, RUINED does not accept returns or exchanges on any products once shipped.

The following are not eligible for return, exchange, or monetary refund:

• Opened, used, or tampered products
• Products returned without prior claim approval
• Claims submitted without required photo documentation
• Buyer's remorse or accidental purchases
• Orders delayed due to carrier issues outside our control
• Products shipped to an incorrectly entered address provided by the customer
• Any item returned to sender without authorization

All purchases are considered final upon checkout completion.

Questions about this policy can be sent to support@ruinedrx.com.