Shipping Policy

In-stock orders placed before 2:00pm CT on a business day ship the same day. Orders are typically fully processed within 24–36 hours of being placed. While orders may still be placed and begin moving through our system over the weekend, our primary business and shipping operations run Monday through Friday — orders placed after business hours, on weekends, or on holidays may not begin full processing until the next business day.

Processing time and shipping time are separate. Shipping time begins once an order has been fully processed and handed off to the carrier.

Shipping costs are calculated at checkout based on your order and delivery address. Orders totaling $150 or more (before any affiliate or promotional discount is applied) ship free within the United States.

Every order includes tracking. You'll receive a tracking number by email once your order has been processed and handed off to the carrier — please allow up to 24 hours for tracking information to update after you receive this email. If your package is confirmed lost in transit, it's covered under our Refund Policy.

Once an order has been processed and shipped, delivery typically takes 2–7+ business days, depending on the shipping method selected at checkout, your location, and carrier conditions.

We ship primarily via USPS, and will use other national carriers when necessary to ensure your package is delivered safely and securely. We reserve the right to select the best carrier and shipping method for a given order; the carrier used will be shown on your tracking confirmation.

Orders are packed discreetly in plain, unmarked packaging with no indication of contents on the exterior.

Delivery estimates provided by carriers are not guaranteed. Orders placed after business hours, on weekends, or on holidays may experience slight delays in shipment movement due to our Monday–Friday business operations. RUINED is not responsible for delays caused by the carrier, weather, or other events outside our control. If your order is significantly delayed in transit, contact us and we'll work with the carrier on your behalf.

If tracking shows your package as delivered but you have not received it, please check with neighbors and your building or leasing office, then contact us within 7 days of the delivery date so we can open a claim with the carrier. We are not responsible for packages confirmed as delivered to the address provided at checkout.

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delayed, misdelivered, or returned due to an incorrect or incomplete address. If you notice an error, contact us immediately — we can only make changes before an order ships.

We do not ship to researchers internationally.

Questions about a shipment can be sent to support@ruinedrx.com.